Contact Private Layer

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Email Addresses:

sales@privatelayer.com

Our sales department operates between the hours of 9am to 9pm (UTC -05:00) Monday through Friday.

This email address is managed by a ticket system with typical response time between 15 to 60 minutes (during operating hours).

techsupport@privatelayer.com

Our support department operates 24 hours a day 365 days a year.

This email address is managed by a ticket system with typical response time between 15 to 60 minutes, depending on volume.

billing@privatelayer.com

Our billing department operates between the hours of 9am to 9pm (UTC -05:00) Monday through Friday.

This email address is managed by a ticket system, and the typical response time is between 60 to 120 minutes during operating hours (depending on the billing department load).

network@privatelayer.com

Use this email address to contact the Private Layer network department regarding network issues affecting your products and services. Our network department is on call 24 hours a day 365 days a year. This email address is managed by a ticket system and the typical response time is between 15 to 60 minutes for critical issues and between 1 - 3 business days for non-critical issues.

abuse@privatelayer.com

Use this email address to contact Private Layer abuse department regarding network abuse issues. Our abuse department is available 24 hours a day 365 days a year. This email address is managed by a ticket system and the typical response time is between 1 to 3 hours for critical abuse issues and between 1 - 3 business days for non-critical abuse issues.

peering@privatelayer.com

Use this email address to contact Private Layer peering department regarding peering with Private Layer. Our peering department is not available by telephone. This email address is managed by a ticket system and the typical response time is between 1 to 2 business days. For critical issues with existing peering connections, please contact our network department. For our peering policy and locations, please check www.peeringdb.com.